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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each and every page. A pop-up window will show up. It comprises exhaustive info about all the actions that you can perform on the page in question. Each pop-up menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast library of how-to video clips demonstrating how to work with our web hosting Control Panel. They're created for those of you who want to see how things are being done rather than only reading articles. In this way, everyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a glance at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual users and offers practical solutions. We constantly "revamp" our Frequently Asked Questions section with new articles in an attempt to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our excellent team of technical support engineers available 24x7 and eager to assist you with any question. Each support ticket you open will be replied to within 1 hour (the average trouble ticket response time is just 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 188437

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com